How to use

1. Add the item to your cart
2. Enter your customer information and payment method
3. Review your order 

*Check your shipping address.
4. Complete your order
5. Your item will be shipped
6. Your item will arrive

Delivery method:

【domestic】

・Japan Post Yu-Packet,

・Yamato Transport Kuroneko Yu-Packet

(In the case of multiple items: Japan Post Yu-Pack, Yamato Transport Takkyubin Compact, Takkyubin, etc.)

[Abroad] Please also read "Orders from Overseas" in advance.

・International mail (EMS, etc.)

Shipping: Free domestically and internationally

Delivery area: Areas where delivery is possible by mail

Shipping: Weekdays only (excluding Saturdays, Sundays and holidays)

* During special holiday periods such as the May holidays, Obon, and New Year’s holidays, shipping may take longer than usual. We will provide information in advance on the notification page. Thank you for your understanding.

Delivery time

Delivery Days: After confirming your order, we will ship within the shortest time frame of 1 to 3 business days for domestic orders and 5 to 7 business days for international orders (please check "Orders from Overseas" in advance).

The estimated delivery time for domestic orders is as follows:

Normal areas: The day after shipping or the day after

Remote areas and some islands: It may take a few days to about 5 business days.

For deliveries to overseas, please check with the tracking number.

*Please be aware that depending on the delivery status, such as weather and traffic conditions, it may take additional time.

Payment Method

You can choose from various payment methods (credit card payment, bank transfer, convenience store payment, etc.) on the payment screen.

【Card】Visa, Mastercard, American Express, JCB

【Wallet】Apple Pay, Google Pay

[Convenience Store Payment (Please complete the procedure within 3 days.)] FamilyMart, Lawson, MiniStop, Daily Yamazaki

[Bank Transfer (Please complete the procedure within 14 days.)]

[Mobile Payment] PayPay, LINE Pay

【Others】PayPal, Shop Pay, Paidy (Post-payment), Pay-Easy (Please complete the Pay-Easy process within 10 days.)

Returns and Refunds

Thank you very much for your continued patronage of our shop.
At our shop, due to the nature of the products, we generally cannot accept returns or refunds; however, we will respond promptly in the following situations.

If the product is found to have an initial defect
If a different product than the one ordered is sent

If you wish to return or request a refund, please contact our shop within 7 days of receiving the product.
We apologize for the inconvenience, but we would appreciate it if you could provide photos of the package and the product in order to confirm the condition of the item. We will respond with sincerity to ensure that you can shop with peace of mind. Please feel free to contact us.